If at any time you have an issue with our manner of representation, please advise us immediately. You do not have to wait for a call from one of our Client Care Representatives to address any concerns. Please address any concerns directly to your solicitor as soon as possible so that we may resolve them quickly. If you have any concerns or complaints, you may also contact our client care representative, Melissa Fischer; she can be reached at firstname.lastname@example.org. We will then send you details of our complaints procedure which sets out how we will investigate and deal with your complaint. Please remember that making a complaint will not affect how we handle your case.
In the event a complaint is received, the solicitor has eight weeks to consider your complaint. If for any reason we are unable to resolve the problem between us within that timeframe, then you may ask the Legal Ombudsman to consider the complaint. Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of you having received a final written response from us about your complaint. Complaints to the Legal Ombudsman must usually be made within six years of the act or omission about which you are complaining occurring; or within three years from when you should have known about or become aware that there were grounds for complaint.
The contact details for the Legal Ombudsman are as follows:
PO Box 6806
Telephone: 0300 555 0333
You may also raise concerns with the Solicitor Regulation Authority. Further information can be found at the following website: https://www.sra.org.uk/consumers/problems/report-solicitor.page